Privacy policy

PRIVACY POLICY

Last updated: August 8, 2026

At Lorian Horlogerie ("Lorian Horlogerie", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Full name
Billing and shipping address
Email address
Telephone number
Payment information
Order history
IP address
Device and browser information
Website usage information
Marketing preferences
Information you voluntarily provide when contacting us

Payment card details may be processed directly by our payment service providers. We do not normally store complete payment card information on our own servers.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders;
Process payments;
Deliver products;
Provide customer support;
Communicate with you regarding your orders;
Manage returns, refunds and warranty claims;
Prevent fraud and unauthorized transactions;
Improve our website, products and services;
Comply with legal and regulatory obligations;
Send marketing communications where permitted and where you have provided the appropriate consent.

3. Legal Bases for Processing

Where the GDPR applies, we process personal data on one or more of the following legal bases:

Performance of a contract;
Compliance with legal obligations;
Our legitimate interests;
Your consent.

Where we rely on consent, you may withdraw your consent at any time.

4. Sharing Your Information

We may share personal information with trusted third-party service providers when necessary to operate our business, including:

Payment processors;
Shipping and logistics providers;
E-commerce and website providers;
IT and hosting providers;
Analytics providers;
Marketing and advertising platforms;
Customer support providers;
Professional advisers and authorities where legally required.

We do not sell your personal data.

5. International Data Transfers

Some service providers may process personal data outside the European Economic Area ("EEA").

Where personal data is transferred outside the EEA, we will take appropriate measures required by applicable data protection law, including appropriate safeguards where required.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill contractual, accounting, tax, legal and regulatory requirements.

7. Your GDPR Rights

If the GDPR applies to you, you may have the right to:

Request access to your personal data;
Request correction of inaccurate information;
Request deletion of your personal data;
Request restriction of processing;
Object to certain processing;
Request data portability;
Withdraw consent where processing is based on consent;
Lodge a complaint with a competent data protection authority.

These rights are subject to applicable legal limitations. The European Commission confirms these rights under the GDPR.

To exercise your rights, contact:

Email: [PRIVACY EMAIL]

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential website functionality, analytics, personalization and advertising.

For more information, please see our Cookie Policy.

9. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.

10. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure or destruction.

However, no method of transmission or storage can be guaranteed to be completely secure.