Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: August 8, 2026

We carefully prepare every Lorian Horlogerie order before dispatch.

1. Processing Time

Orders are normally processed within [X–X] business days after payment confirmation.

During periods of high demand, promotions or holidays, processing times may be longer.

2. Delivery Times

Estimated delivery times depend on the destination.

European Union: [X–X business days]

United Kingdom: [X–X business days]

Other European destinations: [X–X business days]

Delivery estimates are not guaranteed unless expressly stated otherwise.

3. Tracking

Where available, customers will receive tracking information by email after their order has been shipped.

Tracking information may take some time to become active after dispatch.

4. Customs and Import Duties

For orders shipped from outside the destination country or the EU, customs duties, import taxes, VAT and other charges may apply depending on the destination and applicable law.

Where such charges are not included in the checkout price, they may be payable by the customer.

The customer is responsible for reviewing applicable import requirements before placing an order.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to us because of an incorrect or incomplete address, we may contact the customer to arrange a new shipment.

Additional shipping costs may apply where permitted by law.

6. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product.

If an order does not arrive, contact us at:

[CONTACT EMAIL]

Nothing in this policy limits mandatory consumer rights applicable to your purchase. Where the seller is responsible for delivery, EU consumer rules provide protections concerning goods lost before delivery.